Privacy Policy

1. Information We Collect

When you use PackMyTravel, we collect information you provide directly:

• Account information: Email address, name, company name
• Booking information: Travel dates, destinations, guest preferences
• Payment information: Processed securely via Stripe (we don't store card details)
• Communication: Messages you send to our support team

2. How We Use Your Information

We use your information to:

• Process and manage your hotel bookings
• Send booking confirmations and travel updates
• Generate VAT invoices for your business
• Provide customer support
• Improve our services based on usage patterns

3. Information Sharing

We share your information only when necessary:

• Hotels: To complete your reservations
• Payment processors: To process transactions securely
• Legal requirements: When required by law

We never sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure data storage, and regular security audits. Payment processing is handled by Stripe, a PCI DSS Level 1 certified provider.

5. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Object: Opt out of certain data processing

6. Cookies

We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies (with your consent) to understand how our service is used. You can manage cookie preferences in your browser settings.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Booking records are kept for 7 years for tax and legal compliance. You can request deletion of non-essential data at any time.

8. Contact Us

For privacy-related questions or to exercise your rights: